Terms of Service
Last Updated: June 12, 2025
Introduction & Agreement to Terms
Welcome to The Coach AI. These Terms of Service (“Terms”) constitute a legally binding agreement between you (the “User”) and EnCoCoEU S.L. (“we,” “us,” or “our”) governing your use of the The Coach AI software, website, and any related services (collectively, the “Service”).
By registering for, accessing, or using the Service, you affirm that you have read, understood, and agree to be bound by these Terms and our integrated Privacy Policy and Disclaimer. If you do not agree to these Terms in their entirety, you are prohibited from using the Service.
1. Eligibility
To create an account and use the Service, you represent and warrant that:
1.1. You are at least 18 years of age and have the full legal capacity to enter into a binding contract.
1.2. All information you provide is accurate, current, and complete.
1.3. Your use of the Service does not violate any applicable laws or regulations in your jurisdiction.
2. Nature of the Service and Disclaimers
The Coach AI is an AI-driven platform designed for informational and educational purposes to assist with personal development and goal-setting.
2.1. No Professional Advice: The Service does not provide, and must not be used as a substitute for, licensed professional advice, including but not limited to medical, psychological, legal, or financial counsel.
2.2. User Responsibility: You are solely responsible for your interpretation and application of any outputs generated by the Service. You must consult qualified human professionals for any critical or high-stakes matters. For a detailed breakdown of the Service's limitations, refer to our Disclaimer.
3. User Accounts and Security
You are responsible for all activities that occur under your account. You agree to:
3.1. Maintain the confidentiality of your account password and other credentials.
3.2. Keep your account information accurate and up-to-date.
3.3. Notify us immediately at feedback@the-coach.ai of any suspected or actual unauthorized use of your account. We are not liable for any loss or damage arising from your failure to comply with these security obligations.
4. User Content and License Grant
You retain all ownership rights to the content you submit to the Service (“User Content”). By submitting User Content, you grant EnCoCoEU S.L. a worldwide, perpetual, irrevocable, royalty-free, and sublicensable license to use, process, store, and create derivative works from your User Content in a pseudonymized or anonymized form. This license is for the limited purposes of operating, improving, and developing our Service and AI models.
You warrant that your User Content will not infringe upon any third-party rights or violate any laws.
5. Acceptable Use Policy
Your use of the Service must be lawful and for personal, non-commercial purposes only. You shall not:
5.1. Reverse-engineer, decompile, or otherwise attempt to discover the source code or underlying algorithms of the Service.
5.2. Scrape, data-mine, or use any automated means to collect information or content from the Service.
5.3. Use the Service to create or transmit any content that is illegal, harassing, defamatory, or hateful.
5.4. Disrupt the integrity or performance of the Service or its infrastructure.
Violations may result in immediate account suspension or termination at our sole discretion.
6. Subscriptions, Payments, and Cancellations
6.1. Pricing Models: Access to the Service may be offered on a free, trial, or paid subscription basis. All applicable fees will be clearly communicated before you incur any charge.
6.2. Auto-Renewal: Paid subscriptions automatically renew for the same period unless you cancel your subscription through your account settings before the end of the current billing cycle. Cancelling a subscription stops future charges but does not provide a refund for the current term.
6.3. Price Changes: We reserve the right to modify subscription fees. We will provide you with at least 30 days' notice of any fee changes.
6.4. EU Right of Withdrawal: If you are a consumer in the EU, you have a 14-day right of withdrawal for digital services. By purchasing a subscription and requesting immediate access, you expressly consent to the immediate performance of the contract and acknowledge that you thereby lose this right of withdrawal.
6.5. Refunds: All payments are non-refundable, except where explicitly required by applicable law.
7. Intellectual Property Rights
Excluding User Content, all rights, title, and interest in and to the Service, including its software, algorithms, text, and graphics (“Service IP”), are the exclusive property of EnCoCoEU S.L. and its licensors, protected by Spanish and international intellectual property laws. We grant you a limited, non-exclusive, revocable license to use the Service for personal use in accordance with these Terms.
8. Feedback
Any feedback, ideas, or suggestions you provide to us regarding the Service are entirely voluntary. You agree that we are free to use such feedback for any purpose without any obligation, compensation, or attribution to you.
9. Termination
9.1. Termination by You: You may terminate your account at any time via the Service's settings.
9.2. Termination by Us: We may suspend or terminate your account at our sole discretion and without notice if you violate these Terms, fail to pay fees, or engage in any activity that harms the Service or other users.
9.3. Effect of Termination: Upon termination, your right to access the Service ceases immediately.
10. Limitation of Liability
To the maximum extent permitted by law, EnCoCoEU S.L. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or personal injury, arising from your use of the Service or reliance on its outputs. This limitation does not apply to damages resulting from our willful misconduct (dolo
) or gross negligence (culpa grave
). Where liability cannot be fully excluded, our total aggregate liability shall not exceed the greater of (a) the fees you paid us in the 12 months preceding the claim, or (b) one hundred euros (€100.00).
11. Indemnification
You agree to indemnify, defend, and hold harmless EnCoCoEU S.L., its affiliates, and its directors, officers, and employees from any claims, liabilities, damages, and costs (including reasonable legal fees) arising from your use of the Service, your User Content, or your violation of these Terms.
12. Governing Law and Dispute Resolution
12.1. Governing Law: These Terms are governed by and construed in accordance with the laws of Spain and applicable EU regulations.
12.2. Jurisdiction: Any legal action or proceeding arising under these Terms will be brought exclusively in the courts of Valencia, Spain, and you irrevocably consent to the jurisdiction of such courts.
12.3. Online Dispute Resolution (EU Consumers): If you are a consumer in the EU, you may access the European Commission’s Online Dispute Resolution (ODR) platform at: http://ec.europa.eu/consumers/odr.
13. General Provisions
13.1. Changes to These Terms: We may modify these Terms at any time. We will provide at least 30 days' notice for material changes. Your continued use of the Service after the effective date constitutes your acceptance of the revised Terms.
13.2. Entire Agreement: These Terms, along with our Privacy Policy and Disclaimer, constitute the entire agreement between you and EnCoCoEU S.L. regarding the Service and supersede all prior agreements.
13.3. Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
13.4. Survival: All provisions of these Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
13.5. Force Majeure: We shall not be liable for any failure to perform our obligations hereunder where such failure results from any cause beyond our reasonable control, including, without limitation, mechanical, electronic, or communications failure or degradation.
13.6. No Waiver: No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term.
13.7. Assignment: You may not assign these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction.
14. Contact Information
For any questions about these Terms of Service, please contact:
Company: EnCoCoEU S.L.
Email: feedback@the-coach.ai
Address: Plaza del Actor Enrique Rambal 17 / 17J, 46022 Valencia, Spain